About Square Donuts

Cake and Yeast Donuts.. Made Fresh Daily


Consumer Reviews

To Add Your Review Click Here

#
March 16, 2017 at 02:56PM
Donuts are good. Service had become lousy. Good Bye I started going to the Square Donut on Washington Street about a year ago. I use to go the the location downtown. I was pleased with the service. One time I went in and the manager was standing there when I ordered 5 donuts. He told the clerk, "give him six he is a veteran". One time I went in and the coffee was empty. The clerk said they would make a pot if I didn't mind waiting. I waited, and then they gave me a large cup gratis. I thought this was the best customer service in the world. Then on other occasions they would upsize the coffee for the lower price. Evidently customer service was generating too much business and the changes in staff resulted in low customer realization. Business must be too good to incorporate customer service into their business model. After the store was written up for poor cleanliness, service is now non existent. Maybe they are just bitter. One of the strengths of their product line is the coffee. One day I went in about 11:15 and they had removed the coffee pots. I asked if they were making more. I was told no and I left...no revenue there. Then another day I was there at about 11:30. I had bought the donuts and coffee. But there was no coffee in the coffee pots. I was told it was too late to make coffee. Last time I went in, I bought my product and a coffee. I pumped out the coffee only to find out it was ice cold. I asked if they would heat it for me and in the spirit of being over worked the person told me they had a microwave but they can not use it for customers. Then I was told to heat it up when I got home. I now order their brand of coffee from their supplier on line and I buy my donuts from Boydens for 75 cents a donut.. I was driving 15 miles one way, out of my way, to buy the square donut. Too bad

#
July 10, 2015 at 02:37AM
Great donuts. rivals Long's

#
July 10, 2015 at 02:36AM
Great donuts. rivals Long's

#
July 10, 2015 at 02:36AM
Great donuts. rivals Long's